FAQ

Drivers aged between 25 and 80 years, holding a valid driving licence issued at least 12 months earlier, may rent.

Yes, for some vehicle categories rental is allowed for drivers aged between 18 and 24. A “Young Driver” surcharge applies according to the tariff schedule in force.

You must present:

• A valid original identity document (identity card or passport);
• An original driving licence;
• Where applicable, an international driving permit or a certified translation for non-EU licences.

Yes, provided it is accompanied, where required by law, by a valid international driving permit or an official certified translation.

Yes. At vehicle pick-up it is mandatory to present a credit card in the name of the booking holder.

The following are accepted:

• Visa
• Mastercard
• American Express
• Diners

No. Debit cards, Bancomat, Maestro, prepaid or virtual cards are not accepted as a rental guarantee.

Yes, with no penalties if the cancellation is notified at least 48 hours before the scheduled pick-up time.

No refund of the amounts already paid will be provided.

The Lessor may apply the penalties provided by the tariff conditions accepted at the time of booking.

Yes, subject to vehicle availability and prior confirmation by the Lessor. Changes may result in price adjustments.

No. The booking guarantees a vehicle category, not a specific model.

The following may be assigned:

• A higher-category vehicle at no extra cost;
• If unavailable, a lower category with a tariff adjustment.

A tolerance period of 60 minutes from the time indicated in the booking is provided.

Yes. It is important to check for any damage, the fuel level and the presence of documents and safety equipment before departure.

It is an amount blocked on the credit card by pre-authorization as a rental guarantee.

At the end of the rental, after the vehicle checks and provided no amounts are due.

After Differental’s release request, the time needed for the funds to become available depends exclusively on the issuing bank and the payment circuit.

No. Only electronic payment systems are accepted.

Only if indicated and authorized as an additional driver in the rental contract.

Only with the Lessor’s prior written authorization and payment of the relevant “Cross Border Fee”.

No. Smoking inside the vehicle is prohibited.

Only with the Lessor’s prior authorization and in compliance with the Highway Code.

The Lessor’s prior written authorization is required.

You must:

1. Secure the vehicle;
2. Contact Differental immediately;
3. Complete the CAI form;
4. Submit the documentation within 24 hours.

You may lose the liability limitations and coverages provided by the contract.

You must:

• Immediately file a report with the Authorities;
• Hand over the vehicle keys;
• Submit all documentation to Differental within 24 hours.

Subject to fleet availability and in accordance with the contractual conditions, Differental may provide a replacement vehicle.

The following are included:

• RCA (third-party liability);
• CDW (reduction of liability for damage);
• TLW (reduction of liability for theft).

Yes, by purchasing the optional coverages:

• Gold
• Platinum
• Platinum Plus
• Tyres and Glass Coverage
• Roadside Assistance

No. Among other things, the following remain excluded:

• Damage caused by wilful misconduct or gross negligence;
• Driving under the influence of alcohol or drugs;
• Damage arising from improper use of the vehicle;
• Damage to interiors, keys, the clutch and non-compliant use.

At the place, on the day and at the time indicated in the contract.

Yes. A maximum tolerance of 59 minutes is provided.

An additional rental day may be charged for each day or fraction of a day of delay.

Yes, or with the same fuel level as at delivery.

The missing fuel plus the cost of the refuelling service provided in the tariff schedule will be charged.

No. In the event of an early return, no refunds are provided for unused days.

Yes, if allowed by the rental location. In that case the contract is considered concluded only when the branch subsequently takes charge of the vehicle.

Some vehicles may be fitted with GPS systems and telematic devices for security, theft prevention, vehicle recovery and claims management purposes.

Data is processed by ITA RENT S.r.l. in compliance with the GDPR and applicable privacy legislation, exclusively for the purposes indicated in the privacy notice.

The contract is governed by Italian law.

For consumer customers, the court of the consumer’s place of residence or domicile has jurisdiction. In other cases, the Court of Milan has jurisdiction.

You can contact the location where you rented or use the contact details indicated in the booking and in the rental letter.